Article ID : S500030770 / Last Modified : 11/04/2018

Why are there lost frames when capturing or duplicating with DVgate after Microsoft Office XP is installed to the VAIO computer?

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Why are there lost frames when capturing or duplicating with DVgate after Microsoft Office XP is installed to the VAIO computer?

When Microsoft Office XP is installed to the VAIO computer, the Index Service function may adversely affect programs pre-installed to the VAIO computer sometimes.

Follow the steps below to avoid this symptom.
1. Launch one of the installed programs of Microsoft Office XP, for example Microsoft Word.
2. On the Task Pane title bar, go to Documents list and click Search.
(If Task Pane does not appear, click the View menu, and then click Task Pane.)
3. Click Search Options. The Indexing Service Settings dialog box appears.
4. Select the No, do not enable Indexing Service. option button, and click OK.