Article ID : S500030372 / Last Modified : 11/04/2018

Why does an error message appear when the Adobe program is started?

Applicable Products and Categories of This Article

Err Msg: The application or DLL C:\Program Files\Common Files\Adobe\Web\AdobeWeb.dll is not a proper Windows image. Verify it with the file of the install disc.

This symptom is due to the Adobe program. Please contact Adobe for more information.

* Be careful about announcing the following
This symptom occurs because multiple Adobe Online programs in different versions supplied with various Adobe applications are installed concurrently together with those various main applications.
Adobe seems to be announcing the corrective updates.