Article ID : S500030226 / Last Modified : 11/04/2018

Why is there a black after-image on the screen after closing Norton AntiVirus Information Wizard?

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A black after-image remains on the screen after closing Norton AntiVirus Information Wizard.

This symptom is not a problem and occurs when the memory required for rendering the screen is insufficient or the rendering processes are not fully executed. It happens very often on Windows-based computers.

To resolve this symptom, click the Desktop and press F5, or right-click the Desktop and click Refresh.