Article ID : S500030037 / Last Modified : 11/04/2018

Why are there distortions when using the MOTION EYE camera to record still or moving images?

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- The reflection of light appears on the recorded image.
- Red or green noise appears on the recorded image.
- When setting the shutter speed to Slow for recording images in a dark place, red or other color spots sometimes appear on the monitor of Smart Capture Premium.

When recording an image under fluorescent lamps, reflected light may be recorded. Record the images under natural light and check if the reflection appears.

If the recorded image has dark portions, red or green noise appears sometimes.

When red or other color spots appear on the monitor of Smart Capture Premium, this is due to the specifications when the shutter is set to Slow. There is no hardware problems. Please use the computer as it is.

User can also check if the lens is spotty or if the image is out of focus.

For more details, please refer to the instruction manual of the VAIO computer.