Article ID : S500029625 / Last Modified : 11/04/2018

Why does the computer keep showing the startup model selection screen?

Applicable Products and Categories of This Article

After initial settings of Windows, the following message appears repeatedly and Windows fails to start.

Err Msg: Sorry but Windows could not start properly (omitted).


This symptom occurs only when Windows is started for the first time. Please refer to the following to resolve the symptom in the respective situations:

1. When the symptom occurs right after the first startup
This is due to the initial settings not completed during the preparation of Windows. Please re-install the system with the Recovery CD-ROM.

If the problem persists even after the execution of recovery, it may be necessary to check the hardware. Please bring the VAIO computer to the local service center for inspection.

2. When the symptom occurs after the VAIO computer is used for a while
The damages to the OS core module by forced termination of Windows may be the principal factor for the problem. Please re-install the system with the Recovery CD-ROM.

If the problem persists after the execution of the system recovery, it may be necessary to check the hardware. Please bring the VAIO computer to the local service center for inspection.

Note:
If re-installation of the system with the Recovery CD-ROM cannot be executred, please refer to the following:
1. Remove the AC adaptor and the battery from the VAIO computer, and then mount them again.
2. Initialize the setting values of BIOS and then execute the system recovery with the Recovery CD-ROM.