Article ID : S500028788 / Last Modified : 11/04/2018

Why doesn't the DVgate program respond or recognize the connected DV device?

Applicable Products and Categories of This Article

After running the DVgate program before a DV device is connected, the program will sometimes stop responding or fail to recognize the connected DV device.

To resolve this symptom, the DVgate Update Program is now available.

However, to avoid this symptom in future, we would suggest that the DV device be connected and turned on first before running the DVgate program.