Article ID : S500028239 / Last Modified : 11/04/2018

Why are there some applications that cannot be operated with JogDial?

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Why can't I scroll the window with the JogDial?
or
Why can't I open or close menus with the JogDial?

This symptom occurs due to limitations of the JogDial utility not supporting those applications.

The JogDial sometimes does not support software that uses new program interfaces or its own program interfaces.

--Remarks--
The JogDial can support various kinds of software by upgrading the version of the JogDial utility.
However, it takes sometime for the JogDial to support new software. It is also difficult for the JogDial to support software that adopts its own program interface.