Article ID : S500027229 / Last Modified : 11/04/2018

Why can't Outlook Express receive any e-mail?

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Why can't Outlook Express receive any e-mail?

Firstly, user has to check that the settings of the mail account matches with what is provided by the Internet Service Provider with the steps below.
1. Start Outlook Express.
2. Click Tools and click Accounts.
3. Click Mail.
4. Select an account, and click Properties.
5. Click General and in User Information, check if the settings of E-mail address are correct.
* E-mail address is provided by the Internet Service Provider.
6. Click Servers and check if the settings of Incoming mail (POP3) and Outgoing mail (SMTP) are correct.
* Incoming mail (POP3) and Outgoing mail (SMTP) are provided by the Internet Service Provider.
7. Check the password setting.
i. For Outlook Express Version 4.0
If a password has been set, delete it and re-enter a password.
* The account name and the password are provided by the Internet Service Provider. If the password has been changed, enter a new password.

ii. Outlook Express Version 5.* or 6.*
If Remember Password has been selected, delete the password and re-enter a password.
* The account name and the password are provided by the Internet Service Provider. If the password has been changed, enter a new password.

8. Check the telephone number of the Internet Service Provider.
i. For Outlook Express Version 4.0
Click the Connection tab and check if the Internet Service Provider's telephone number is correct.

ii. Outlook Express Version 5.* or 6.*
Click Connection. If the Always connect to this account using option is selected, check if the Internet Service Provider's telephone number is correct.

If no mistakes were found in the settings of the mail account, try to create a mail account again.
However, if in doubt about the contents of e-mail account, please contact the relevant Internet Service Provider.