Article ID : S500027094 / Last Modified : 11/04/2018

Why can't users input data from the keyboard?

Applicable Products and Categories of This Article

Users cannot input data normally from the keyboard. What should the users do?
or
The screen displays a different character from what was input on the keyboard.
or
Why can't the users input specific characters?

Please check the following:

Disconnect the connector of the keyboard and connect it again. Then, determine the outcome.
If the connector is poorly inserted, the input from the keyboard is not normally recognized sometimes.

Check the connector pins.
The connector pins may be broken.

If the symptom still occurs after performing the above checks and the necessary corrections, the hardware may have some problems. Please send the set in to the service center for inspection.