Article ID : S500024602 / Last Modified : 11/04/2018

Why I cannot find the model number for my Set Top Box or TV in Initial Setup Wizard?

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Cannot find the model number for my Set Top Box or TV in Initial Setup Wizard.
If you enter the model number but there isn't same number in the list, then press BACK button on the Remote control then select NEXT and start IR Blaster code testing. During the testing, index number will increase and once you find another code which works, then select YES.

If you don't know the model number of Set Top Box or TV, please skip entering model number and directly select NEXT and start IR Blaster code testing. During the testing, index number will increase and once you find the code which works, then select YES.