Article ID : S500023867 / Last Modified : 11/04/2018

How to resolve if the discs tray does not open and LOCKED or TRAY LOCKED appears on the front panel display?

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The discs tray does not open and LOCKED or TRAY LOCKED appears on the front panel display.
If the disc tray does not open and LOCKED appears on the front panel display. Child Lock is set. For more details about Child Lock, please click  here .

On the other hand, if the disc tray does not open and TRAY LOCKED appears on the front panel display, please contact your Sony dealer or local authorized Sony service facility.