Article ID : S500023007 / Last Modified : 11/04/2018

How to resolve if the video is distorted?

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Please check the following points:

  • Refer to the Startup Guide and confirm that the AC power cord, HDMI cable, and connecting cord of the head mounted unit are connected correctly.

  • Make sure the equipment connected to the HDMI IN jack on the processor unit is on.


  • Confirm that the source signal is supported by the system. For information on supported signals, see Supported HDMI input and output signals: in Specifications.

  • When the PlayStation®3 (PS3TM) is used with this system and if the video and audio output settings on the PS3TM do not match those of this system or the cable and TV in use, there may be no video and audio outputs. If such symptoms occur, turn off the PS3TM, and then turn it on again by pressing its power button for at least 5 seconds until you hear a beep sound twice. The video and audio output settings will automatically be reset to the standard settings.

  • The HDMI cable may be loose. Confirm that the HDMI cable is fully plugged in. If video quality does not improve, the HDMI cable may be damaged. In this case, try a new cable.

  • When selecting Over-Under or Side-by-Side in 3D Display (in 3D Settings), change the setting to Off after viewing 3D content.

  • If equipment is connected to the processor unit via an AV amplifier (receiver), try connecting the equipment directly to the processor unit instead. For details, refer to the instruction manual of the equipment used.

  • When using an HDMI selector, make sure the input on the selector is switched correctly.

  • Use either the supplied HDMI cable or a commercially available HDMI cable identified as a High-Speed cable.

  • Make sure to disable video output with the Deep Color signal on the connected equipment. If this option is not available on the equipment and the content is being output at 1080/60p, change the HDMI video output mode to 1080i video mode.