Article ID : S500021352 / Last Modified : 11/04/2018

How to resolve if iPod/iPhone is not recognized?

The iPod/iPhone is not recognized.

Applicable Products and Categories of This Article

Please check the following and connect the iPod/iPhone again.

  • Check the compatibility with this unit.
  • Check if the iPod/iPhone is charged.
  • Check if the hibernation is released.