Article ID : S500018089 / Last Modified : 11/04/2018

How to resolve if the player's display remains blank?

The player's display remains blank after connecting to a computer, to another device, during charging, if the player is used for the first time, or left unused for an extended period?

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When charging a depleted battery, the power illuminator blinks clockwise and nothing appears in the display.

If the player's display remains blank for more than 5 minutes, disconnect the player from a computer or another device, press the player's RESET button to reset, and reconnect the player to a computer or another device.

Please consult the Service Centre if the problem still persist.