Article ID : S500018014 / Last Modified : 11/04/2018

How to resolve if "NO SUPPORT" message appear and the music cannot be played back?

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When inserting the USB device, NO SUPPORT message appears and the music cannot be played back.
Check whether the USB device is the supported model. In addition, the connection error might have occurred because the USB device is not connected to the unit properly. Disconnect the USB device once and connect it to the unit again.

Even though you have tried the above measures but the problem still exists, check whether the USB device is operating properly.