Article ID : S500017896 / Last Modified : 11/04/2018

How to resolve when there is no sound?

No sound.

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Please check the followings:
  1. The connecting cable is damaged.
  2. The input source setting on the amplifier or the connection to the amplifier is incorrect.
  3. The recorder/ player is in reverse play, fastforward, slow motion, or pause mode.
  4. If the audio signal does not come through the DIGITAL OUT (COAXIAL) jack, check the Audio Connection settings in the Audio setup.
  5. Ensure that the disc is inserted into the DVD player correctly.
  6. Ensure that the audio cables of the DVD player are connected properly to the television or stereo receiver.
  7. Ensure that the television or stereo receiver is set to the correct input for the DVD player and that it is not set to MUTE or SPEAKER OFF.
  8. Attempt to play a different disc on the DVD player.