Article ID : S500017848 / Last Modified : 11/04/2018

Why can't a DVD video be created by a Guest User?

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When a Guest User tries to create a DVD video, the creation cannot be completed as the process stops during the file conversion.

* Software version:
Click to DVD Ver.1.0

To resolve the symptom, you will need to download the Click to DVD Ver 1.4 Upgrade program. Please visit the downloads section and select your relevant model and software patch.