Article ID : S500017398 / Last Modified : 11/04/2018

How to resolve if the unit cannot be recognized by a computer?

This unit cannot be recognized by a computer.

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Check the following.
  1. Use the USB cable supplied with this unit.
  2. The USB cable is not connected properly to the USB port of the computer. Connect the USB cable again.
  3. Check that this unit and the computer are directly connected, not via a USB hub.
  4. A problem may occur with the connected USB port of the computer.
    Connect to another USB port if it is available.
  5. Try the USB connection procedure again in cases other than those stated above.