Article ID : S500015650 / Last Modified : 11/04/2018

What are the precautions when using the Recovery CD-ROM?

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- Why was the recovery set-up interrupted and the error message Critical Error : Abort, Retry, Ignore, Fail? appears?
- Why does the screen turn blue when application recovery was performed?
- Why does the system hang when application recovery was performed?

Refering to the following

1. Check the surface of the Recovery CD-ROM. There could be dirt, scratches, fingerprints or dust on the CD-ROM which may cause errors and interrupt the recovery process.
2. Check if the CD-ROM drive is working properly. Insert the CD-ROM and see if the LED of the drive is blinking.