Article ID : S500012651 / Last Modified : 11/04/2018

Why are there problems when creating a CD and after the CD is created?

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When writing data files to a compact disc-recordable (CD-R) or a compact disc-rewritable (CD-RW), user may experience one or more of the following symptoms:

* The disc recording is consistently unsuccessful.
* The disc cannot be accessed by using other operating systems except Windows XP.
* Some of the disc cannot be accessed by an MP3 player expect Windows XP.
* Data is lost when copying to a CD that contains some data.

To resolve these symptoms, please install the update file that is available for download from the Microsoft Download Center.