Article ID : S500011219 / Last Modified : 11/04/2018

What to do if mouse pointer is out of control or frozen when using optical mouse?

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What to do if mouse pointer is out of control or frozen when using optical mouse?

 

Here optical mouse is limited to the attached one.

The optical mouse cannot function properly under the following conditions.
  • Transparent material (glass & etc.)
  • Reflective material (glossy resin, glass & etc.)
  • Surfaces with complex graphic or color patterns (photos in magazines and newspaper).
  • Surfaces with clear stripes and pictures.

If the optical mouse cannot function properly, please replace the mouse pad currently used with unpolished printing paper or a special mouse pad for optical mouse, and then try to test if it works properly.

Remark
If the CPU is overloaded, the movement of the mouse pointer will slow down.