Article ID : S500011195 / Last Modified : 11/04/2018

What to do if the computer cannot recognize audio device or modem after resuming from hibernation mode in Windows Vista?

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The computer cannot recognize audio device or modem after resuming from hibernation in Windows Vista.
  • System sound is disabled .
  • The modem is disabled after the restoration of PC from hibernation.
The symptom occurs situation appears in the versions with Intel High Definition Audio.

Please download and install the package via Windows Update.

Please refer to the technical support from Microsoft.

Artical ID 929685
Last Review 2007/05/20
Title A high definition audio device may no longer work after you resume Windows Vista from hibernation or from sleep
Link http://support.microsoft.com/kb/929685/en-us