Article ID : S500009463 / Last Modified : 11/04/2018

What to do if Windows Aero feature is disabled when the User Accounts control screen appears in SKYPE video chat process?

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Windows Aero feature is disabled when the User Accounts control screen appears in SKYPE video chat process. The color scheme becomes Windows Vista Basic.


Please follow the steps below.
1. Right-click the Skype icon at the taskbar, and select Exit.
2. Click Start, select All Programs - Skype - Skype and start Skype again.