Article ID : S500008636 / Last Modified : 11/04/2018

How can I receive fax using the Microsoft Fax service ?

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How can I receive fax using the Microsoft Fax service?
or
Why can't my mobile phone receive fax using the Microsoft fax?

To receive faxes using Microsoft Fax service, run Windows Messaging by double-clicking the [Inbox] icon from the desktop. After launching the Windows Messaging, an icon of [Microsoft Fax Status] will appear on the taskbar.

Make sure the fax modem was enabled to receive faxes by :
1) Double-clicking the fax icon to launch the "Microsoft Fax status" and click at [Options] -> [Modem Properties].
2) In the Answer mode field of Fax Modem Properties dialogue, click at [Answer after 3 rings].
3) Click [OK] and check that the "Microsoft Fax Status" should change to [Auto Answer] mode now.

Note : When receiving fax make sure the Dialing properties of the fax modem are set to "Tone Dial".