Article ID : S500007748 / Last Modified : 11/04/2018

How to resolve the error message "Data was unable to be retrieved from the server. Please check you internet connection and try again."?

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When installing SonicStage, the error message Data was unable to be retrieved from the server. Please check you internet connection and try again. appears.


This error message typically occurs under the following conditions:

  • Firewall settings are preventing user from downloading the files. Please check the computer settings.
  • Downloading from an company intranet. Please check with the network administrator on the network settings. 
  • User are executing an old version of the SonicStage installer. Make sure to install the latest SonicStage version.