Article ID : S500006904 / Last Modified : 11/04/2018

System does not respond when after rebooting

Applicable Products and Categories of This Article

The system does not respond when I try to reboot it by pressing Ctrl+Alt+Delete.

If the system does not respond after rebooting, try the following

1. Try pressing Ctrl+Alt+Delete a second time. In some situations this will cause the PC to reboot properly.

If that doesn't help, move on to step 2.

2. Press and hold the power switch for 5 seconds.
3. Remove the battery and disconnect the AC adapter for 10 seconds.
4. Reinsert the battery and connect the AC adapter back.
5. Restart the system

If the same symptom still occur, you may need to reinstall the OS.