Article ID : 00182272 / Last Modified : 16/08/2017

Notice for certain Sony BRAVIA LCD TVs Repeated Reboot and Temporary Disabled Internet Services

Applicable Products and Categories of This Article

2013-10-21

Dear Valued Sony Customer,

Sony strives to design high quality products and we're committed to providing a positive customer experience.

A Sony network outage caused certain BRAVIA LCD TV models to repeatedly reboot and Internet services to be temporarily disabled. This outage was caused by an internal server error, which has now been fixed. Sony will address any future issues as quickly as possible.

If you happen to encounter this reboot issue, please follow the steps below to reset your TV Internet connection.

1. Disconnect your TV from your network using the method that matches your Internet connection type.
    o For Wired connections: Unplug the Ethernet cable.
    o For Wireless connections: Disconnect the USB wireless adapter dongle (if equipped).
    o For Wireless connections: Use your remote control to access the network settings in the TV setup menu and disconnect the wireless connection.
2. Turn the TV off.
3. Reset your router or access point by disconnecting, and then reconnecting the power cord.
4. Turn the TV on.
5. Reconnect the TV to your network based on your Internet connection type.
    o For Wired connections: Re-attach the Ethernet cable.
    o For Wireless connections: Reconnect the USB wireless adapter dongle (if equipped).
    o For Wireless connections: Use your remote control to access the network settings in the TV
       setup menu and enable the wireless connection


Your satisfaction is important to us. We appreciate your patience, and apologize for any inconvenience this may have caused.

[Privacy policy]
Personal information, such as your name, mailing address and/or telephone number, provided to the Sony service centre shall be kept and used by Sony only for responding to your inquiries related to this announcement. In certain cases, your personal information may be given to third-party companies to whom Sony has consigned certain elements of such service. In this event, Sony will ensure that such third-party companies abide by the same strict guidelines with regard to the use, storage and disposal of your personal information.

*Please contact your local Sony service centre if you wish to inquire, modify, erase or suspend use of your personal information provided in connection with this announcement.
(Please be advised that in the case of erasing or suspending use of your personal information, Sony might not be able to provide appropriate services in accordance with the purpose of usage mentioned above.)