Article ID : 00178589 / Last Modified : 11/04/2018
Please check the following.
- Wireless devices, such as a router, cordless phone, wireless TV receiver, radio, wireless camera, Bluetooth device, or microwave, emit strong radio waves that may disrupt Wi-Fi Direct performance.
We recommend these wireless devices be placed far from the TV and mobile phone while performing Wi-Fi Direct. - Since the frequency of 2.4GHz has a lot of interference and noisy environment, packet collision will sometimes occur. Even though we have implemented noise-reducing countermeasure to improve the image quality, our TV software could not guarantee that there is no packet loss during transmissions.
- Please try to turn the TV to Off then to On with the remote control to recover.
- Clear the registered device and then register it again.
How to clear the registered device -
- Press the Home button on the remote control.
- Select Settings.
- Select System Settings.
- Select Set-up.
- Select Network.
- Select Wi-Fi Direct Settings then press the OPTIONS button on the remote.
- Enter Show Device List/Delete then press OPTIONS and select All Delete.
- If there is new TV software available, please download the new software and update the TV.
To perform software update via network, please perform the following: -
- Press the Home button on the remote control.
- Select Settings.
- Select Customer Support.
- Select Software Update.
- Select Network.
NOTE: Please try another mobile device or restart the device if the connection is lost or feel unsatisfied with the connection.