Article ID : 00158918 / Last Modified : 11/04/2018

An error is generated when accessing or updating Internet contents.

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Please try the rectification process for each error number.


Error code Error: 1002 is displayed

TV is not connected to the network.

  1. Please check the network connection setting by following:
    1. Press the HOME button on the remote.
    2. Select Settings.
    3. Select System Settings.
    4. Select Set up.
    5. Select Network.
    6. Select Network set-up.
    7. Select Set up network connection.
      • For Wireless Connection:
        Follow the on-screen instructions to check the network connection setting.
      • For Wired Connection:
      1. Select Expert.
      2. Select Wired Set-up.
      3. Follow the on-screen instructions to check the network connection setting.

  2. If the problem still occur, update BRAVIA TV to the latest system software, and then check whether the problem is resolved.
    For how to update, follow the steps below.
    1. Press the HOME button on the remote.
    2. Select Settings.
    3. Select Customer Support.
    4. Select Software Update.
    5. Select USB or Network.
    6. Follow the on-screen instructions.

Error code Error: 1106 is displayed

These error codes are displayed in the following cases.

  • When trying to view an Internet video on the television.
  • An Internet content is selected or Refresh Internet Content is executed.
  1. First, check connection status under Network Set-up.
    1. Press the HOME button on the remote.
    2. Select Settings.
    3. Select System Settings.
    4. Select Set-up.
    5. Select Network.
    6. Select Network Set-up.
    7. Select View Network setting and status.
    8. Select Check Connection.
    9. select Yes.
      If there is any Failed in the diagnosis results, please check the network connection setting.

  2. If all diagnosis results are OK, update BRAVIA TV to the latest system software, and then check whether the problem is resolved.
    For how to update, follow the steps below.
    1. Press the HOME button on the remote.
    2. Select Settings.
    3. Select Customer Support.
    4. Select Software Update.
    5. Select USB or Network.
    6. Follow the on-screen instructions.

Error: 1107, 2123, 3218, 5010 or 7003 appears during the network setup or when attempting to access Internet content on the TV.

These error codes are displayed in the following cases.

  • The Internet connection is disconnected or unstable.
  • The network line speed has reduced (especially when connected to a wireless LAN)

    NOTE: Even in the cases other than the above, these error codes may be displayed due to temporary causes such as crossed lines, etc. The problem is sometimes resolved after a certain period of time without any operation. In this case, it is sometimes impossible to identify the cause.

    For details on the rectification process, refer to the following.
    Error: 1107 or 2123 or 3218 or 7003 appears during the network setup or when attempting to access Internet content.


Error 2200 appears on the TV when trying to access the network connection.


This error is displayed when you cannot connect to the internet or the internet communication is unstable.
The error may be displayed under concrete situations, such as I cannot see the internet video services, while watching the internet video services, it suddenly disappears, etc.

For details on the rectification process, refer to the following.
Error: 2200 appears on the TV when trying to access the network connection.


Error code Error: 4012 is displayed

A failure may be generated in this device. The product may need to be repaired.


Error code Error: 5010 is displayed

An error is generated in the Internet processing of the programme.
Please try the following.

  1. Check connection under Network Set-up.
    1. Press the HOME button on the remote.
    2. Select Settings.
    3. Select System Settings.
    4. Select Set-up.
    5. Select Network.
    6. Select Network Set-up.
    7. Select View Network setting and status.
    8. Select Check Connection.
    9. Select Yes.
  2. If there is any Failed in the diagnosis results, please check the network connection setting.
  3. If all diagnosis results are OK, carry out confirmation in the following order.
    1. Update BRAVIA TV to the latest system software.
      1. Press the HOME button on the remote.
      2. Select Settings.
      3. Select Customer Support.
      4. Select Software Update.
      5. Select USB or Network.
      6. Follow the on-screen instructions.
    2. Execute Refresh Internet Content.
      1. Press the HOME button on remote.
      2. Select Settings.
      3. Select System Settings.
      4. Select Set-up.
      5. Select Network.
      6. Select Network Set-up.
      7. Select Refresh Internet Content.
    3. If the problem still occur, please try to perform Factory data reset.
      1. Press the Home button on the remote.
      2. Select Settings.
      3. Select Customer Support.
      4. Select Factory Settings.
      5. Select Yes.

NOTE:

  • If an error is generated after reset is executed, a temporary network problem may be generated.
  • It may be resolved after some time passes. Please try Refresh Internet Content again after a while.

Error code Error: 1 to 30 or 50 to 200 or 300 is displayed

This is a communication problem with the connection target (server side).
In the case of a temporary cause, the problem may be resolved after a while.
First, retry the access after a brief interval.
If problem not resolve, update BRAVIA TV to the latest system software. 

  1. Press the HOME button on the remote.
  2. Select Settings.
  3. Select Customer Support.
  4. Select Software Update.
  5. Select USB or Network.
  6. Follow the on-screen instructions.