Article ID : 00154112 / Last Modified : 11/04/2018

How can I check the network connectivity for my Wireless Speakers?

Applicable Products and Categories of This Article

The SongPal app can help you diagnose the network connection between compatible wireless speakers and your access point (usually your router).

NOTE: Please see the Applicable Products and Categories for this article at the bottom of the article for a list of models which support this feature.

Proceed as follows to see if there are connectivity issues, or to check the Wi-Fi signal reception strength:

  1. Open the SongPal app and go to your list of devices.
  2. Select the Wireless Speaker for which you want to check connectivity information.
  3. Scroll down in the menu and select Settings.

    Image

  4. In the Settings menu, select:
    • Network Connection Diagnosis if you want to check for potential connectivity issues
    • Wi-Fi Radio Wave Measurement to evaluate the Wi-Fi signal reception strength

    Image

  5. SongPal will then retrieve the relevant diagnosis or signal reception strength for your speaker.

    Network Connection Diagnosis

    Wi-Fi Radio Wave Measurement

    Image Image

If the Network Connection Diagnosis reveals network issues between your Wireless Speaker and your access point/router, you will find tips and hints to help you solve them.

Similarly, the Troubleshooting guide from the Wi-Fi Radio Wave Measurement test will help you improve network connectivity for your speaker, whether the signal reception is deemed strong enough or not.