Article ID : 00151171 / Last Modified : 11/04/2018

FAQs about the power and charging of the SRS-X33, SRS-XB2 and SRS-HG1 Bluetooth speakers.

Applicable Products and Categories of This Article

Questions Answers
The CHARGE indicator does not light up and the battery will not charge.

If the orange CHARGE indicator does not light up in while charging, check the following:

  • Make sure that the micro-USB cable is firmly connected to the USB AC adaptor.
  • Make sure the USB AC adaptor is firmly connected to the speaker and the AC outlet.

NOTES:

  • If the speaker is connected to the supplied USB AC adapter while the power is on, the CHARGE indicator will not light up, but the battery will be charged.
  • If the battery is charged while the speaker is powered off, the CHARGE indicator will light up.
Charging time takes too long.

IMPORTANT: Charging time varies depending on battery usage conditions.

Charging time takes about five hours when the power is turned off and may take longer in the following cases:

  • If the battery is charged while using the speaker.
  • If the speaker is not used for a long time.
The CHARGE indicator turns off immediately and charging is not completed. The CHARGE indicator may turn off and charging will not be completed in the following cases:
  • The battery is already fully charged.
  • Ambient temperature exceeds the range of 5 °C - 35 °C (41 °F - 95 °F).
  • The battery may not be functioning properly.
The battery life is short. The battery life is estimated to last for 12 hours, but may vary depending on the following:
  • Ambient temperature
  • Conditions of use
  • Volume level