Article ID : 00133690 / Last Modified : 11/04/2018

Error: Serious Error 5006 Contact Sony appears when trying to Refresh Internet Content.

Error: Serious Error 5006 Contact Sony appears when trying to Refresh Internet Content.

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This error may occur if the Internet content refresh did not complete successfully.

NOTE: Because each of these steps represents a possible solution to this issue, check the Internet content status after completing each step.

  1. Perform Refresh Internet Content:
    A. Using the supplied remote, press the HOME button.
    B. Select Network.
    C. Select Refresh Internet Content.

  2. If the problem still exists, perform the Refresh Internet Content again.

  3. If the problem persists, follow the steps below to troubleshoot the Internet connection:

    A. Ensure that active Internet connection has been properly connected using a wired router, wireless bridge, or wireless gaming adapter
    B. Reset the network equipment, such as cable modem, wired/wireless router by powering Off and On, then attempt Refresh Internet Content .
    C. If the problem continues, wait a while and try to Refresh Internet Content again.
    D. Make sure that the Internet speed meets the minimum recommended specification of 2.5Mb for standard definition (SD) content and 10Mb for High Definition (HD) content.

    NOTE: To test the speed of the Internet connection, the LAN connection should be disconnected from the back of the BIV device and connected to a computer. For assistance or questions regarding the tools required to test the speed of an Internet connection on a computer, contact the computer manufacturer or Internet Service Provider (ISP).