Article ID : 00114121 / Last Modified : 16/04/2018

When you play back network contents (video/music/photos) it is slow, playback stops, loading repeats, or block noise appears.

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These problems occur during playback when the line speed of your network decreases. Many things can cause lower speeds, so check for the following common cases.

When problems occur with contents from the Internet:

  1. Restart your network devices.
    Restarting your network devices (router/wireless router/modem) might improve the situation.
  2. The Wi-Fi signal between your wireless router and the TV is weak.
    If connecting to wired LAN improves the situation, your Wi-Fi signal might be weak and slow.
    Move the TV and the wireless router closer together and test for improvement. (Bringing them too close can also weaken the signal, so separate them by at least 1 meter.)
    Also, other wireless devices might be causing interference. Turn off other wireless devices or separate them from the TV and wireless router.
    If there is still no improvement, connect the wireless router and the TV via LAN cable, and use that.
  3. The TV and a different wireless device are using the Internet at the same time.
    This can cause the network line speed of the TV to slow down. Check whether suspending Internet use on the other device improves the situation.
  4. Access to the service provider is busy.
    When the contents load continually, try viewing other Internet contents.
    If the other contents can be viewed smoothly, the provider of the contents that load continually might be busy.
    Avoid that provider while traffic is high, and try accessing the contents later.
    If loading is continual with other Internet contents also, your Internet service provider might be experiencing high traffic.Avoid while access is busy, and check with your Internet service provider whether you can access the contents later.
  5. The original video quality of the Internet content is bad.
    Video quality might depend on the resolution, bitrate, etc. Low-resolution contents will thus appear in bad quality.

When problems occur with contents from your home network:

  1. Restart your network devices.
    Restarting your network devices (router/wireless router/modem) might improve the situation.
  2. The Wi-Fi signal between your wireless router and contents server is weak.
    If connecting to wired LAN improves the situation, your Wi-Fi signal might be weak and slow.
    Move the wireless router and your contents server (device containing the contents) closer together and test for improvement. (Bringing them too close can also weaken the signal, so separate them by at least 1 meter.)
    Also, other wireless devices might be causing interference. Turn off other wireless devices or separate them from the wireless router and contents server.
    If there is still no improvement, connect the wireless router and the contents server via LAN cable, and use that.
  3. The Wi-Fi signal between your wireless router and the TV is weak.
    If connecting to wired LAN improves the situation, your Wi-Fi signal might be weak and slow.
    Move the TV and the wireless router closer together and test for improvement. (Bringing them too close can also weaken the signal, so separate them by at least 1 meter.)
    Also, other wireless devices might be causing interference. Turn off other wireless devices or separate them from the TV and wireless router.
    If there is still no improvement, connect the wireless router and the TV via LAN cable, and use that.