Article ID : 00196894 / Last Modified : 11/04/2018

A network service that should be displayed is not appearing.

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Follow the steps below to refresh the network services list.

  • If you have never updated the network services list before
    1. Connect your Blu-ray Disc player to the Internet.
    2. In the Featured Apps area of the Home menu, press the ENTER button on the remote control.
    3. Your network services list will begin to update.
  • If you have updated the network services list before
    1. Open any app, and press the OPTIONS button on the remote control.
    2. Select Update List Services or Update List.

For a 2015 model Blu-ray Disc player, if the apps are missing after connecting the player to the network, refresh the apps as follows:

  1. Using the supplied remote control, press the HOME button.
  2. On the HOME menu, select All Apps.
  3. Under the All Apps category, select Others.
  4. Under the Others category, select Activate Enhanced Features.

    NOTE: The Blu-ray Disc player will refresh the Internet content. Press HOME on the supplied remote control when the content is ready.