Article ID : 00064298 / Last Modified : 11/04/2018

VAIO shutdowns or powers off.

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Please refer to the steps below to solve this issue.

STEP 1:
Check if AC adapter is free from any defect. Genuine Sony AC adapter/battery pack, LED adapter is lit, AC adapter gets warm when connected after 10 minutes.

STEP 2:
Verify if FAN is rotating from the exhaust.

STEP 3:
Reboot system to Safe Mode by pressing F8 function key once VAIO logo appears.

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  1. Turn on the computer.
  2. On the Sony screen, press and hold the F8 key for 7-10 seconds.
  3. On the Advanced Boot Options screen, use the Arrow keys to select Safe Mode.
  4. Press the Enter key.

STEP 4:
Reboot VAIO and press F8 function key to run Windows System Restore.

  1. Turn off the computer.
  2. Turn on the computer and then at the VAIO screen, press the F8 key.
  3. In the Advanced Boot Options screen, verify Repair Your Computer is selected and then press the Enter key.
  4. In the System Recovery Options window, click the Next button.
  5. Next to User name:, click the down arrow, and then click to select an account with Administrator rights.
  6. Next to Password:, type the appropriate password for the account selected and then click the OK button.
  7. In the Choose a recovery tool window, click to select the appropriate option below:
    • Startup Repair will automatically resolve certain issues that are preventing the operating system from starting.
    • System Restore will return your computer to a previous configuration of the operating system when it was working properly.
    • Windows Complete PC Restore will restore your entire computer using a backup you created earlier using the Windows Backup and Restore Center.
    • Windows Memory Diagnostic Tool will check your computer for memory hardware errors.
    • Command Prompt will open a command prompt window that can be used by advanced users and technical support personnel to perform troubleshooting on the hard drive or the operating system.
    • VAIO Recovery Center will launch the VAIO Recovery Center application.

STEP 5:
Install any available BIOS update via VAIO Update / VAIO Care.


Using VAIO Update:

  1. Double-click Image(the VAIO Update icon) located in the Windows desktop notification area in the bottom-right of the desktop.
  2. When VAIO Update is launched for the first time, the initial settings window appears. Follow the instructions in the window.

Using VAIO Care:

  1. Make sure the computer is powered on and press the ASISST button.
    Note: If your computer does not have an ASISST button on the top of the keyboard, click the ImageStart button and then click All Programs.
  2. In the All Programs menu, click the VAIO Care folder and then click VAIO Care.
  3. In the VAIO Care application click VAIO Software.
  4. Click VAIO Update.
  5. Follow the instructions in the window.

STEP 6:
Run full Antivirus scan with the supported Antivirus application.
  1. Open and run the installed security or antivirus software.
  2. Update the security or antivirus software to include the latest definitions.
  3. Follow the security or antivirus software instructions to complete a full system scan.

STEP 7:
Recover VAIO using VAIO Care, VAIO Recovery Centre, and VAIO Recovery CD.

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System Recovery steps thru ASSIST button.

  1. Press ASSIST button when VAIO is already in shutdown mode. It will load the VAIO Care (Rescue Mode).
  2. Click on Start troubleshooting (recovery).
  3. Click on English (United States) on Language Selection
  4. Click on US on Keyboard Layout Selection.
  5. On the next window, click Troubleshoot.
  6. Under Troubleshoot tab, click VAIO Recovery.
  7. Choose the Operating System.
  8. On VAIO Rescue Mode, click on Select English and start VAIO Care (Rescue Mode).
  9. Click on Wizard.
  10. Click on Skip rescue.
  11. Click on Yes, I’m sure. and then click on Start recovery.
  12. Follow on-screen instructions.
    Note: It will take approximately 3 hours to finish recovery.

System Recovery steps thru F10 button

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  1. Close all open programs and turn off the computer.
  2. Disconnect all network connections.
  3. Disconnect all peripheral devices.
  4. Turn on the computer.
  5. When the VAIO screen is displayed, press the F10 key.
    Notes:
    • If an Edit Boot Options screen appears, press the Enter key.
    • If a Windows Boot Manager screen appears, select VAIO Recovery Environment and then press the Enter key.

  6. In the VAIO Recovery Center window, under Choose a program, click to select the desired option:
    • VAIO Hardware Diagnostics - Computer problems related to hardware can be diagnosed using this option.
    • Restore C: Drive - This option is used to recovery the entire C: drive partition to its original factory software configuration.
    • Restore Complete System - This option is used to delete all hard drive partitions and recovery the system to its original factory software configuration.
    • Rescue Data - This option can be used to detect and save data to an external hard drive or removable media prior to a system recovery.