Article ID : 00052389 / Last Modified : 11/04/2018

The image quality displayed on the smartphone or tablet device looks poor during recording.

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During movie recording, the image quality on the display screen may be blurry or pixelated depending on the screen resolution of the smartphone or tablet device. Smartphones and tablet devices with a higher screen resolution than the movie recording size may stretch the video image to fill the screen. The expanding of the image causes pixelation and reduces the viewing quality. This is not a malfunction.

NOTE:

  • To check the movie recording size, refer to the operating instructions supplied with the camera.
  • Refer to the operating instructions of the smartphone or tablet device for information about screen resolution if necessary.