Article ID : 00183957 / Last Modified : 11/04/2018

The camera cannot be recognized in PlayMemories Home, and initial settings cannot be completed.

Applicable Products and Categories of This Article

This article pertains to models that are compatible with PlayMemories Home or PMB (Picture Motion Browser). For details, refer to the instruction manual and other documentation for your device.

Update to the latest version of PlayMemories Home.

With PlayMemories Home Version 3.0 or more, you can start PlayMemories Home without connecting your camera.
Download the latest version of PlayMemories Home and install it.

https://www.sony.net/pm

NOTE: You do not need to uninstall the current installed PlayMemories Home.

For details on how to download and install PlayMemories Home, refer to the following related Questions and Answers.
How to install the PlayMemories Home software.

Even if the camera is not recognized after installing the latest version of PlayMemories Home, refer to the following related Questions and Answers.
Error: Connect a device or media to the computer. is displayed on the import screen and the camera is not recognized when attempting to import images with PlayMemories Home.