Article ID : 00073327 / Last Modified : 11/04/2018

The thumbnail pictures are not displayed from a USB-connected digital camera when set to either Picture Transfer Protocol (PTP) or Media Transfer Protocol (MTP).

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The thumbnail pictures may not display if the digital camera is set to either Picture Transfer Protocol (PTP) or Media Transfer Protocol (MTP) when transferring video and still images to a computer. Some models of Blu-ray Disc player, Network Media player, A/V receiver and Home Theater system do not support either of these protocols.

It is recommend to set the USB Connection option on the camera to Auto or Mass Storage/MSC setting, if applicable. A USB card reader that supports the memory card of the camera can also be used.